Gina Riley
Leader in Conversation Design
I make robots talk.
A flawless customer experience is fundamental to success. How do I know? I’ve lived it. My first job was working in my family’s Italian restaurant. A place that’s been around for four generations.
Our 50-year legacy was not just built by hard work or having the best ravioli in town. It was accomplished by customer obsession.
A consistently delightful experience is what turns first-time visitors into old-time regulars. So, it’s only natural that I carry a passion for creating superlative experiences deep within me.
Some might even say it’s in my DNA.
Voice.
Tone.
Empathy.
Experience.
Digital Assistant
Card Replacement flow (full Voiceflow canvas view)
Card Lock/Unlock flow
Travel Assistant prototype
Human Resources Digital Assistant
Supporting over 80,000 global employees in English & Spanish.
Designated Gender protoype
VUI flow for prescription delivery
COVID-19 Automated Speech Recognition Lung Assessment
Designed and tested a five-step user interface for a COVID-19 self-assessment tool that analyzed respiratory function through voice recordings and machine learning models of COVID-19 patients to predict the possibility of infection.
McDonald’s ordering simulation and NLP training for an automated drive-thru service
Conversation design for McDonald’s first initiative to automate the drive-thru and kiosk ordering experience. View the full conversation here.